01934 423090 - Will writing nuisance phonecall
Nuisance Call 01934 423090
The last few evenings, around 5-15 to 5-30pm, I’ve been receiving calls from 01934 423090. I have always reached the phone to hear the automatic dialer hang up on me. I thought it was Craftmatic adjustable beds up to their old tricks again, but using a new number, but investigations showed at it was a company called Trust Inheritance Limited who are touting their will writing service.
Will writing Service
I tried calling 01934423090 straight back, on a land-line, mobile and skype, but nobody answered the telephone. I finally got an answering machine message at 8am this morning saying they were Trust Inheritance and they were looking to book a home visit to discuss wills and their real telephone number was 01934 836160.
Now, I believe that everyone should have a will written and I have no reason to believe that Trust Inheritance are anything but a legitimate company looking for business. I don’t even have issues with the occasional unsolicited marketing calls. What I do have issues with is using automatic dialers that call some 20 numbers and only the first person that answers the call gets to speak to anyone. The other 19 are left wondering who it was and why they hung up on them!
So, if you get a call from 01934 423090, call them back on 01934 836160 and when you get through, say click - and hang up! See how they bloody like it!
Response from Trust Inheritance’s Chief Executive, Steve Jenkins, 15th March, 2012:
“We are sorry if we have offended anyone with our calls. We comply with all Direct Marketing Association guidelines at our call centre, including regular reviews of procedures and significant ongoing investment. We are a company that offers Will and Probate services. This is our business. We have drafted some 250,000 Wills in 22 years. The problem with Wills is that we all know we need one but apathy means we never get around to it. Our calls aim to overcome this apathy and get people thinking about what is one of the most important legal documents in their lives. We really don’t want to offend and we will look into our procedures with respect to direct calls as result of the comments on this forum. If anyone has any further concerns please email our head office direct firstname.lastname@example.org ”
Whilst I appreciate Steve taking the time to write and leave a comment, the automatic dialling and hanging up still goes on and people are still angry and worried about it - particularly when it happens late at night or early at the weekends. Yes, everyone needs a will and they often need a push to get around to it, but there are solicitors in your town, that can draw it up for you, that don’t phone you and hang up regularly early in the morning or late at night, or there are plenty of places on the net, like tenminutewill.co.uk, where you can draw up your will.
Personally, I have nothing against Steve or his company. As mentioned previously, they appear to be a legitimate company looking for business. My issue is with the over-use of automatic diallers and the hanging up as soon as you answer the phone and judging by the comments, it’s what annoys everyone else.