Notification of Change to Terms and Conditions

Notification of Change to Terms and Conditions

Kenkai Projects Limited have made slight text changes to Terms and Conditions Section 11, Second Paragraph. This is not a change to the companies terms, merely a clarification to avoid any misunderstanding of the terms of payment. Additional text highlighted in red below:

11. MAINTENANCE AGREEMENTS
Within ten (10) days of Kenkai Projects Limited receiving full payment for the provision of Design Services, the Customer will be offered the choice of one (1) of forty-nine (49) optional maintenance agreements. All forty-nine (49) maintenance agreements require a minimum three (3) months continued commitment by the Customer. Should the Customer wish to cancel a maintenance agreement prior to the end of the three (3) months period, 50% of the outstanding monthly payments become immediately payable by the Customer on receipt of an invoice from Kenkai Projects Limited.

Should the Customer decide not to enter into a maintenance agreement, any Design Services, including replying to emails that take longer than five (5) minutes to reply to, and answering telephone calls that last over five (5) minutes, will be charged at Kenkai Projects Limited’s standard hourly rate, which is currently sixty-six pounds (¬£66) per hour. In the case of services being provided by Kenkai Projects Ltd that require less than six (6) hours of development time to complete, where a client does not have a maintenance agreement in place, full payment for said services must be paid in advance of the services being provided by Kenkai Projects Limited. In the case of services being provided by Kenkai Projects Limited, that require in excess of 6 hours of development time, credit terms may be offered at the discretion of Kenkai Projects Limited, (Usually 50% payment as a deposit and 50% payment on completion), and any Customer eligible for credit shall be notified before Services are provided.

This has always been the case and has only been added to the Terms and Conditions as clarification of the existing payment terms. Should any client require further clarification regarding the added text, please contact  us at your earliest convenience.

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